Terms of service

In accordance with the legislation in force, notice is given of the following:

The supplier of all goods offered on this website is Bona Tondinelli Bijoux with registered office at Via Maggio, 28r - 50125 Florence (FI) - Italy, phone no.39 055 267 0058 P.IVA: IT05669150483, email info@bonatondinelli.com
This website and the general terms and conditions of sale are available in English. The goods offered for sale on this website are described in detail in the electronic catalogue and displayed in photographs showing the essential features of the goods. No liability is accepted for any inaccuracies and/or variations due to the degree of resolution of the computer used by the
customer, which, in any event, do not affect the essential features of the product.
The sales prices are shown, in euros, to the right of the photograph of each product; they are inclusive of VAT and any other tax payable.
Period of validity of offer and price: The price of the products is the price indicated in the electronic catalogue when the order is placed by the customer. The price shown in the catalogue at the time of purchase also appears clearly on the order form completed by the customer. The supplier reserves the right to change the prices of the goods displayed in the
catalogue, and/or to revoke the offer, at any time and for any reason whatsoever. The photos are part of the description and if the object matches the description we do not accept returns.
How to place an order: the customer must click on the "cart" icon to access the order form, which lists all essential information about the product, including the price and the times, means and cost of delivery. The following statement is set out at the bottom of the form: "Acceptance of the general terms and conditions of sale: the customer declares that he/she has read and
understood the above general terms and conditions of sale and expressly accepts them without any reservation whatsoever", together with a box, which the customer must click to confirm that he/she has read and accepts the terms and conditions. The order may be changed and/or cancelled at any time before the "send order" button is pressed. To change the order,
customers should place the mouse cursor over the part they wish to change and overwrite it, by typing the corrected text.
Acceptance of contract: the supplier accepts the order by sending an email to the customer, and the contract shall become binding upon confirmation of receipt of the order. In any case, the order shall not be processed until the amount of money for the goods ordered has been paid.
Non-acceptance of order: the supplier reserves the right to refuse to confirm an order for any reason whatsoever (because the ordered goods are not available, the order is incomplete or unreadable, previous orders have not been paid for, etc.). The supplier's decision may not be challenged by the customer, who shall promptly be informed thereof.
Product warranty: Any costs incurred in returning products which are defective or not as ordered shall be borne by the supplier, who shall supply a replacement item. Should the same item no longer be available,
it may be replaced with another item of the same value; alternatively, the supplier shall arrange to refund the amount of money paid, including delivery charges. Complaints: any complaints from customers may be sent to the following email address: info@bonatondinelli.com. Complaints shall be handled by the dedicated "customer care service", email info@bonatondinelli.com. Disputes: in the event of a dispute, the competent Court shall be the Court of the place of domicile or residence of the consumer, or else, in case of an action brought by the consumer, the Court of Firenze (Italy), where the supplier is based, at the option of the consumer.
Collection of personal data: all personal data provided by the customer shall be used solely to process the order and shall not be disclosed to third parties. The contract shall be filed under the "My Account" section of the website, which customers can access at any time by typing the password chosen by them when filling in the order form.